-
10000080226
Best Practice for Agents - Proper Categorisation, First-Level Response, Feedback Request
Please click here to watch a video guide on best practice for Helpdesk agents
-
10000080227
Knowledge Base Center - Method of Access and Importance
Click here to watch a short video guide on accessing helpful user guides the Helpdesk Knowledge Resp
-
10000080231
Feedback Rating - How to rate a Ticket
Click here to watch a video guide on how to provide feedback ratings on your Helpdesk ticket.
-
10000080471
How to Raise a Request on the Helpdesk
Click here to watch a short video guide on the process of raising a request on the Helpdesk.